Frequently Asked Questions

What is the best way to book – online or over the phone?

Rooms that would require children’s bed/cot need to be booked over the phone. All other bookings can be done either online or over the phone. The online booking process is simple and easy to use. If you have any difficulties and would like to speak to someone, please call our Reservations Team on 0800 280 0550.

What hours will there be someone there to answer my call?

A dedicated member of our Reservations Team will be answering calls and taking bookings between the hours of 9am to 6pm Monday to Sunday (October to May) and 8am to 8pm (June to September). We answer each call personally and don’t hold people in a queue so please be patient or call back if you don’t get through the first time. We are trying our best and do want to speak with you! Outside these hours the calls will be answered by our hotel reception desk, or by our answerphone. Your details can be taken and we will call you back at a convenient time for you. Out of hours you can also book accommodation through our website.

How do I book a room online?

Click ‘BOOK NOW‘ at the top of the page. Put in arrival date, number of nights and number of adults and click ‘SEARCH’. This takes you to a page which will give you rates for the different room types. If there are more than 2 adults and you want to book more than 1 room then you will be given the option to ‘Add More Rooms’ when you click ‘Reserve Room(s)’. It’s fairly simple, give it a go!

How do I book a Special Offer?

Click ‘BOOK NOW‘. Put in your arrival date, number of nights, number of adults and the special offer code, and click ‘SEARCH’. The offer codes can be found on the Special Offers page.

I am bringing children, how do I book a family room?

Very few of our rooms allow for a children’s bed or baby cot to be set up in the room. If you are planning to travel with your children, you would need to contact our Reservations Team to confirm availability. Call our team on 0800 280 0550.

Will I be charged upfront for my accommodation booking?

That depends on the rate you prefer. Our Best Available Bed & Breakfast rate does not require advance payment, however your debit/credit card details would still be requested in order to guarantee your booking. The full balance can be settled anytime during your stay or upon check-out from the hotel.

Our Advance Purchase rate is a discounted Bed & Breakfast rate. If you would like to book your stay choosing this rate, please note this is a non-refundable and non-transferable rate and full payment is required at the time of booking.

Our Special Offers , require a 50% non-refundable deposit payment, which is taken upon booking your preferred dates and room type.

What happens if I need to change my accommodation booking?

We will do our best to accommodate any changes, as long as we have availability in the hotel for your new dates. If the new dates are at a higher rate, you will be asked to pay the difference. Just email our Reservations Team on holiday@brayebeach.com or call 0800 280 0550.

What happens if I need to cANCEL my accommodation booking?

Cancellation notifications received before 2pm 48 hours before arrival are free of charge for all bookings under the Standard Bed & Breakfast Rate. Any notifications received after this time incur a charge of 100% of the first nights stay. Just email our team on holiday@brayebeach.com or call 0800 280 0550. Our different Rates have different cancellation policies, which are explained in detail in our Special Offers section.

What times are check in and check out?

Check in is at 2pm and check out is at 10.30am. Luggage storage is available to hotel guests on a complimentary basis. If you would like an early check-in or a late check-out, please contact our Reservations Team before your arrival or enquire at our Reception desk at least 24 hours prior departure. We will do our best to accommodate.

Can I bring My dog?

Guide dogs are welcomed but no other pets are allowed to stay at Braye Beach Hotel.

Is travel insurance required?

There is no reciprocal agreement with the UK for healthcare needs as the Channel Islands are outside of EU jurisdiction, so travel insurance is a good idea. We suggest you organise this when booking your trip.

What happens if I get ill while on Alderney?

There are doctors and a good hospital with excellent facilities available on the island. The island is not part of the NHS so treatment needs to be paid personally or with health insurance. If the problem is more serious patients are transferred to Guernsey or Southampton free of charge.

How far is the hotel from the airport?

The hotel is an eight minute taxi ride from the airport. There are sometimes taxis waiting outside the arrival area however it is probably best to request a taxi is booked for your arrival. This can be done in the booking process. For anyone with no luggage and feeling energetic, it is about a twenty five minute walk – downhill rather than uphill, thankfully.

How far is the town centre from Braye Beach Hotel?

St Anne – the town – is a 10 minute walk from the hotel. It’s an uphill walk so if walking is difficult it may be better to get a taxi. Taxis can be organised at the hotel reception.

What shops and amenities are available on Alderney?

Alderney has a continental feel, with shops closing at lunchtimes as well as a half day on Wednesday and all of Sunday. There are a variety of shops selling clothes, books, shoes and gifts – however you will not find an abundance of shops like the bigger islands of Guernsey and Jersey. Shopping on Alderney is VAT free. Most shops have credit/debit card facilities although some of the smaller places may well not and so having cash is advisable. There are banks, a post office and a pharmacy.

What is the best time of year to see the wild flowers?

May and June are the best months to see the island in flower. Every June Alderney holds an event called ‘Bloomin’ Alderney’. For one week the local residents open their gardens to the public.

What is the best time of year to see the puffin and gannet colonies?

The puffins are best seen between the end of March and early July. Boat trips out to the uninhabited island of Burhou to view the puffins are regularly organised with the Wildlife Trust during this time. The gannets are best between late January and October. The gannet colony – Les Etacs – can be viewed from on land, but for an up close view of these beautiful birds a ‘round the island’ boat trip is best.

Are there boat links to the other Channel Islands or France?

Bumblebee runs a boat service between Alderney and Guernsey. Have a look at their website for more information – www.bumblebee.gg.

Vedettes du Contentin runs a limited service to Dielette in France on their 12 seater boat. Their website is – www.vedettesducotentin.com.

Lady Maris II runs day trips to Cherbourg on a Wednesday and Saturday, and to Sark on Thursdays (if there are the numbers) during the summer. The website is – www.alderneygiftbox.com.

What is the tax status of the island?

Alderney enjoys some tax advantages such as 20% income tax and generous personal allowances. There is no VAT, no tax on capital, no tax on inheritance, no tax on trusts whose beneficiaries live outside the island, no tax on exempt companies carrying on businesses outside the island, and there is largely 0% corporation tax (with a few exceptions). 

Can non-Alderney residents buy a house on the island?

Unlike Guernsey and Jersey, which both have highly restrictive property markets in which outsiders are only allowed to buy limited properties sold at inflated prices, Alderney has no restrictions at all. Foreigners can buy a house at the same price as the locals at any time.