Terms & Conditions

 
 

DEPOSITS, BOOKING CHANGES AND CANCELLATIONS

Accommodation Bookings – Best Available Bed & Breakfast Rate

Deposit: Your credit card is taken as a guarantee when booking either online or over the phone. A 10% deposit is charged from your card to secure your booking. The remainder is paid at check out from the Braye Beach Hotel.

Changes: If you need to change your booking we will do our best to accommodate. If we do not have rooms available for the new dates we will not be able to make the changes. If the new dates are more expensive you will be asked to pay the difference. If the new dates are less expensive you will be charged the new lower rate.

Cancellation: Cancellation notifications received before 2pm within the 48 hours before the arrival time are refundable. Notifications received after this time result in the deposit being retained.

Cancellations during Alderney Week need to be made 21 days or more in advance, or 50% of the total stay will be charged.

We recommend that you have travel insurance that covers you in the event of cancellation or should you be unable to travel.

 

Special Offers Bookings (3, 5 & 7 Night Breaks)

Deposit: Your credit card is taken as a guarantee when booking either online or over the phone. A 50% deposit is charged from your card to secure your booking and is Non-refundable and Non-transferable. The remainder of the balance is paid at check out from the Braye Beach Hotel. This rate is not available during Alderney week.

Changes: Changes need to be made 14 days or more in advance. We will do our best to accommodate, however if we do not have rooms available for the new dates we will not be able to make the changes. If the new dates for accommodation are more expensive you will be asked to pay the difference. If we do not have availability on your preferred alternative dates at the time of booking then the booking can be cancelled immediately at no extra cost.

Cancellation:  Once you have paid your 50% deposit this is non-refundable. Cancellation notifications received before 2pm 48 hrs before arrival will not incur a further charge.

We recommend that you have travel insurance that covers you in the event of cancellation or should you be unable to travel.

 

Early Bird Bed & Breakfast

15% discount on our Best Available Bed & Breakfast rate when booking more than 4 weeks in advance - a minimum 2 night stay is required.

Deposit:  A 50% deposit is taken at the time of booking and is Non-refundable and Non-transferable. This rate is not available during Alderney week.

Changes: Changes need to be made 14 days or more in advance. We will do our best to accommodate, however if we do not have rooms available for the new dates we will not be able to make the changes. If the new dates for accommodation are more expensive you will be asked to pay the difference. If we do not have availability on your preferred alternative dates at the time of booking then the booking can be cancelled immediately at no extra cost.

We recommend that you have travel insurance that covers you in the event of cancellation or should you be unable to travel.

 

Special Offers Bookings (Christmas, New Year & Valentines Breaks)

Deposit: A 50% non-refundable deposit is required when booking. The remainder of your bill is paid on check-out from the Braye Beach Hotel.

Changes: – The Christmas and New Year special offers are date specific and therefore dates cannot be changed. Guest names can however be changed.

Cancellation: Cancellations need to be made 14 days or more in advance, or the 50% deposit will be retained.

We recommend that you have travel insurance that covers you in the event of cancellation or should you be unable to travel.

 

Special Offers Bookings (4 nights for the price of 3)

Deposit: A 100% deposit is required when booking. The remainder of your bill is paid on check-out from the Braye Beach Hotel.

Changes: Any booking you make can be changed to be within the dates of October 1st 2018 and March 31st 2019, lest enough notice is given and availability allows it.

Cancellation: Cancellations need to be made 14 days or more in advance, or the 100% deposit will be retained.

 

CHANGES AND CANCELLATIONS MADE BY BRAYE BEACH HOTEL

Changes: It is unlikely that any changes will be made to your holiday. However, we may very occasionally have to make minor changes and we reserve the right to do so at any time. If this is necessary we will advise you of any change at the earliest possible date but minor changes do not entitle you to any compensation.

Cancellations: We reserve the right, should extraordinary circumstances dictate, to cancel your holiday. If we are unable to provide your requested holiday, you will be offered an alternative hotel or set of dates (with the holiday cost being adjusted to reflect the revised arrangements) or a full refund of the amount paid for the holiday.

 

TRAVEL AND HEALTH INSURANCE

Medical Insurance - There is no reciprocal health agreement between the Channel Islands and the British Government. This means that any UK resident travelling to the Islands will be charged to see a doctor or for medical treatment within a hospital – Medical insurance is strongly recommended.

The European Health Insurance Card (EHIC) is not valid in the Bailiwick. This means that most visitors from the United Kingdom will have to pay a fee for all services. This includes all medical costs, hospital accommodation, ambulance service, radiology, pathology, pharmacy and physiotherapy. The average fee to see a GP is approximately £50.00 per visit. 

For more information: http://www.gov.gg/tourist

Travel Insurance - Most policies include cover for bad weather, and particularly fog, which can be very disruptive to travel within the Channel Islands and also includes medical cover which is important as no major treatment takes place on Alderney and any serious ailments or accidents require patients to be taken by either sea or air to Guernsey or Southampton for treatment.

 

COMPLAINTS

We appreciate that in spite of our care, problems can arise. If you have a problem with any aspect of your holiday, please inform the hotel management at the earliest opportunity. Immediate reporting is essential to give us the chance to put matters right, and to minimise the disturbance to your holiday. If you fail to follow this procedure, we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on holiday and this may affect your rights under this contract.

Should you feel matters have not been satisfactorily resolved for you locally, please follow this up in writing to Braye Beach Hotel within 28 days of your return home giving your booking reference and all other relevant information. The address is Braye Beach Hotel, Braye Street, Alderney, GY9 3XT. We aim to respond to any complaints within 28 days of receipt although this may take longer if we have to investigate and wait for a response from another party.

 

DISCLAIMER

The customer acknowledges that he may be engaging in any activities provided by the company and waives any or all claims that he may have in the future against the company and any of its shareholders, directors, officers employees or servants for any personal injury, death, property damage or other loss which the customer may sustain during or as result of the activities and hereby covenants with the company to indemnify, keep indemnified and save harmless, the company against any such claim made by the customer.

 

DATA PROTECTION

When making a reservation with Braye Beach Hotel information you provide will be added to our database. Subsequent to processing of your information, your email address will be added to the Braye Beach Hotel e-newsletter database and you will receive information about latest promotions and special offers. Braye Beach Hotel has a strict policy of not selling, renting or transmitting your personal information to unaffiliated third parties. You may remove your email from our database by clicking unsubscribe at the bottom of each email or respond to us quoting ‘Unsubscribe’ as a title.

 

OUR LIABILITY TO YOU

We accept no liability for any loss or damage to any personal belongings/jewellery and it is the responsibility of the guest to ensure the safe storage and keeping of personal belongings during their stay.

(i) We do our best to ensure that the holiday that you book with us is supplied as described in the hotel brochure or website. We accept responsibility for the proper performance of the services we have contracted to provide and, if they are not provided as promised, due to the fault of our employees, agents or suppliers we will refund you appropriately for the value of the service affecting the enjoyment of your holiday. Except in the case of damage resulting in death or injury, we reserve the right to limit our liability to a full refund of the holiday, which we have contracted to provide.

(ii) We will not make any payment if your injury, illness or death was caused by an event or circumstances that we, our suppliers and employees could not have predicted or avoided, even if they had taken all necessary and due care. Note: If we make any payment to you by way of compensation for any loss, damage or injury that you suffer on your holiday, you agree to assign to us any rights that you have against our supplier or any other person that you may have and you agree to co-operate fully with us if we wish to enforce the rights that you have assigned to us. We cannot accept responsibility for the consequences of any delays or cancellations due to weather conditions or other factors outside of our control. You are strongly advised to ensure they are covered by your own comprehensive insurance.