Terms & Conditions

 
 

DEPOSITS, BOOKING CHANGES AND CANCELLATIONS

Accommodation Bookings – Best Available Bed & Breakfast Rate

Deposit: No deposit is required when booking accommodation. Your credit card is taken as a guarantee when booking either online or over the phone, however no money is taken from your card. Your bill is paid in full on check-out from the hotel.

Changes: If you need to change your booking we will do our best to accommodate. If we do not have rooms available for the new dates we will not be able to make the changes. If the new dates are more expensive you will be asked to pay the difference. If the new dates are less expensive you will be charged the new lower rate.

Cancellation: Cancellation notifications received before 2pm the day before arrival are free of charge. Notifications received after this time incur a charge of 100% of the first nights stay. Cancellations during Alderney Week (first Saturday to Saturday in August every year) are slightly different, due to the fact that flights to Alderney book up months in advance. Cancellations during Alderney Week need to be made 14 days or more in advance, or 50% of the total stay will be charged.

 

Special Offers Bookings (3, 5 & 7 Night Breaks)

Deposit: Your credit card is taken as a guarantee when booking online, but no money is taken from your card. The full balance is paid at check out from the Braye Beach Hotel. If you book the special offer over the phone then a 50% deposit will be taken when you have chosen your dates, room type and flights.

Changes: Changes need to be made 14 days or more in advance. We will do our best to accommodate, however if we do not have rooms available, or there are no flights, for the new dates we will not be able to make the changes. If the new dates for accommodation are more expensive you will be asked to pay the difference.

Cancellation: If we cannot find the flights you want at the time of booking then the booking can be cancelled immediately at no cost. Once you have chosen flights and paid your 50% deposit this is non-refundable.

 

Special Offers Bookings (Christmas, New Year & Valentines Breaks)

Deposit: A 50% deposit is required when booking. The remainder of your bill is paid on check-out from the Braye Beach Hotel.

Changes: The Christmas and New Year special offers are date specific and therefore dates cannot be changed. Guest names can however be changed. The Valentines special offer is available throughout the month of February, and dates can be changed within the month – providing there is availability in both the rooms and on the flights. There is no cost for making these changes.

Cancellation: Cancellations need to be made 14 days or more in advance, or the 50% deposit will be retained.

  

CHANGES AND CANCELLATIONS MADE BY BRAYE BEACH HOTEL

Changes: It is unlikely that any changes will be made to your holiday. However, we may very occasionally have to make minor changes and we reserve the right to do so at any time. If this is necessary we will advise you of any change at the earliest possible date but minor changes do not entitle you to any compensation.

Cancellations: We reserve the right, should extraordinary circumstances dictate, to cancel your holiday. If we are unable to provide your requested holiday, you will be offered an alternative hotel or set of dates (with the holiday cost being adjusted to reflect the revised arrangements) or a full refund of the amount paid for the holiday.

 

TRAVEL AND HEALTH INSURANCE

There is no reciprocal health agreement between the Channel Islands and the British Government. This means that any UK resident travelling to the Islands will be charged to see a doctor or for medical treatment within a hospital – Medical insurance is strongly recommended.

The European Health Insurance Card (EHIC) is not valid in the Bailiwick. This means that most visitors from the United Kingdom will have to pay a fee for all services. This includes all medical costs, hospital accommodation, ambulance service, radiology, pathology, pharmacy and physiotherapy. The average fee to see a GP is approximately £50.00 per visit. 

For more information: http://www.gov.gg/tourist

 

CONDITIONS OF TRAVEL

When travelling by air, your journey may be subject to certain international conventions such as the Montreal Convention. When you purchase flights though Braye Beach Hotel you agree that the airline’s own Conditions of Carriage will apply to you on that journey. When arranging this transportation for you, we rely on the terms and conditions contained within these international conventions and those Conditions of Carriage. You acknowledge that all of these terms and conditions form part of your contract with us as well as with the airline. Please ask if you wish to see a copy of any of the conditions applicable to your journey.

 

HOLIDAY CONDUCT

When travelling by air, your journey may be subject to certain international conventions such as the Montreal Convention. When you purchase flights though Braye Beach Hotel you agree that the airline’s own Conditions of Carriage will apply to you on that journey. When arranging this transportation for you, we rely on the terms and conditions contained within these international conventions and those Conditions of Carriage. You acknowledge that all of these terms and conditions form part of your contract with us as well as with the airline. Please ask if you wish to see a copy of any of the conditions applicable to your journey.

 

COMPLAINTS

We appreciate that in spite of our care, problems can arise. If you have a problem with any aspect of your holiday, please inform the hotel management at the earliest opportunity. Immediate reporting is essential to give us the chance to put matters right, and to minimise the disturbance to your holiday. If you fail to follow this procedure, we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on holiday and this may affect your rights under this contract.

Should you feel matters have not been satisfactorily resolved for you locally, please follow this up in writing to Braye Beach Hotel within 28 days of your return home giving your booking reference and all other relevant information. The address is Braye Beach Hotel, Braye Street, Alderney, GY9 3XT. We aim to respond to any complaints within 28 days of receipt although this may take longer if we have to investigate and wait for a response from another party.

 

DISCLAIMER

The customer acknowledges that he may be engaging in any activities provided by the company and waives any or all claims that he may have in the future against the company and any of its shareholders, directors, officers employees or servants for any personal injury, death, property damage or other loss which the customer may sustain during or as result of the activities and hereby covenants with the company to indemnify, keep indemnified and save harmless, the company against any such claim made by the customer.

 

DATA PROTECTION

When making a reservation with Braye Beach Hotel information you provide will be added to our database. Subsequent to processing of your information, your email address will be added to the Braye Beach Hotel e-newsletter database and you will receive information about latest promotions and special offers. Braye Beach Hotel has a strict policy of not selling, renting or transmitting your personal information to unaffiliated third parties. You may remove your email from our database by clicking unsubscribe at the bottom of each email or respond to us quoting ‘Unsubscribe’ as a title.

 

OUR LIABILITY TO YOU

We accept no liability for any loss or damage to any personal belongings/jewellery and it is the responsibility of the guest to ensure the safe storage and keeping of personal belongings during their stay.

(i) We do our best to ensure that the holiday that you book with us is supplied as described in the hotel brochure or website. We accept responsibility for the proper performance of the services we have contracted to provide and, if they are not provided as promised, due to the fault of our employees, agents or suppliers we will refund you appropriately for the value of the service affecting the enjoyment of your holiday. Except in the case of damage resulting in death or injury, we reserve the right to limit our liability to a full refund of the holiday, which we have contracted to provide.

(ii) We will not make any payment if your injury, illness or death was caused by an event or circumstances that we, our suppliers and employees could not have predicted or avoided, even if they had taken all necessary and due care. Note: If we make any payment to you by way of compensation for any loss, damage or injury that you suffer on your holiday, you agree to assign to us any rights that you have against our supplier (for example the airline) or any other person that you may have and you agree to co-operate fully with us if we wish to enforce the rights that you have assigned to us. We cannot accept responsibility for the consequences of any delays or cancellations due to weather conditions or other factors outside of our control. You are strongly advised to ensure they are covered by your own comprehensive insurance.

 

YOUR FINANCIAL PROTECTION

The holidays on our website and in our brochure and supporting documentation are ATOL protected since we hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority. The ATOL number for Braye Beach Hotel Limited is ATOL 10982. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.”

“We, or the suppliers identified on your ATOL Certificate, will provide you with the Services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”

“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims maybe re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”